Frontdoor Benefits Privacy Policy

Effective Date: September 28, 2026

1. Introduction

We take your privacy seriously. This Privacy Policy describes how Frontdoor Benefits, Inc. ("we", "our", or "us") collects, uses, and protects your personal information. By submitting your personal information on www.openfrontdoor.com ("the Site"), you agree to the terms in this Privacy Policy.

2. Information Collection

We collect and store your information to help you enroll and re-enroll in public benefit programs. This information includes, but is not limited to, all information that you provide through the Site, for example:

  • Personal Information: Name, address, phone number, date of birth, gender, Social Security number, state client identification number
  • Household Information: Information about the people in your household, income, expenses, citizenship and immigration status, disability, and student status
  • Documents: Copies of any documents you upload, i.e. photo ID, pay stubs, etc.
  • Correspondence: All correspondence with us, including SMS, phone calls, and email
  • Usage Information: Your IP address, how you arrived at the Site (for example, from a partner or an ad), and how you use the Site

Partners may also refer you to us by sharing your personal information, as permitted by their own privacy policies and terms with you. If a partner refers you to us, we may let that partner know whether you received benefits.

We do not sell your personal information. We will not knowingly disclose your personal information to any third party, except as explicitly provided in this Privacy Policy. We retain your personal information for as long as necessary to provide you with our services.

3. Information Use

We collect your personal information so that we can help you enroll and re-enroll in public benefit programs. That means that we may use your information for several purposes, including:

  • To check your eligibility for public benefits
  • To submit a new application for you to your state's public benefits website
  • To help your household keep your benefits, for example by reminding you about interviews, reports, and renewals
  • To improve the Site and our services

Once your submission reaches a government agency, that agency's privacy policies apply.

4. Service Providers

We share your information with service providers only as needed to operate our services: Amazon Web Services and Heroku (hosting and storage), Twilio (text messages and phone calls), Google Workspace and Slack (email and team communication), and AppSignal (software monitoring).

We use AI services through Amazon Web Services to help review information and documents you share with us. This is done securely, and your information is not used to train AI models.

If you arrive at the Site from a Google ad, we may let Google know when you complete a step, like submitting an application, so we can measure our advertising. We do not send Google your personal information, and we don't do this if your browser sends a Global Privacy Control signal. We do not use third-party advertising or analytics scripts on the Site.

5. Benefits Portal Integration

To help you enroll and re-enroll in public benefits programs, we may create a new online account or connect to your existing online account on your state's public benefits website ("Portal") related to certain government benefits you receive, including the Supplemental Nutrition Assistance Program (SNAP).

You authorize us to generate credentials associated with the creation of, or access to, your Portal account, including without limitation, user IDs and email addresses, phone numbers, and security questions and responses, to facilitate our access to your benefits information. You also authorize us to perform account administration tasks, such as by configuring security settings.

You acknowledge and agree that when we are accessing and retrieving benefits information from a Portal, we are acting as your agent, and not as the agent of or on behalf of the third parties that operate the Portal. You expressly authorize the Portal to disclose your Portal account information to us.

6. Information Protection

We promise to use reasonable means to safeguard your personal information, but the Internet is not 100% secure. That means that we cannot promise that your use of our Site will be completely safe. We encourage you to use caution when using the Internet.

California Privacy Rights: Pursuant to California Civil Code Section 1798.83(c)(2), you have the right to ask us once a year whether we share your personal information with third parties for those third parties' direct marketing use. If you would like to submit a request, please email us at team@openfrontdoor.com. Please include "Shine the Light" in the subject line of your request.

7. Third-Party Links and Services

The Site may include links to websites and services we do not own or control, such as your state's public benefits website or advertisements for other services we think may help you. Those sites may collect information from you. We are not responsible for their content, policies, or how they collect, use, or share your information, so please review their privacy policies.

8. Changes

We are always working to improve our services – that means that our Privacy Policy may change from time to time. We will alert you to any such changes by putting a notice on the Site, by sending you an email, and/or by some other means. If you use the Services after any changes to the Privacy Policy have been implemented, that means that you agree to all of the changes.

9. Contact

If you have any questions or comments about our Privacy Policy, please contact us at team@openfrontdoor.com